Terms and Conditions

Last updated: July 06, 2017

Return Policy

How do I Refund/Exchange merchandise if I bought it online?

In order to refund/exchange merchandise purchased on our website, please contact us within 30 days of receiving your order to obtain Return Merchandise Authorization number.

A refund/exchange will only be issued to the original purchaser who placed the order.

Merchandise must be unused and packed in their original packaging in resalable condition, while clothing must be unworn, unwashed and with tags attached. The return must be accompanied with a Return Merchandise Authorization number issued by Babyrama.ca and this Number must be marked on a box the merchandise is shipped in. Please send email of your return request with detailed information including online order number, return reason and contact information to support@babyrama.ca. Only after you get the Return Merchandise Authorization number from us, you can ship the product back, otherwise we will not accept the return issue, and will not do a refund.

Once Babyrama.ca received the returned merchandise, a refund will be issued for the value of the merchandise minus all costs of shipping and handling that were incurred by Babyrama.ca. The customer is responsible to cover all shipping costs involved in the transaction. Babyrama.ca is not responsible for loss or damage of merchandise during shipping.

Babyrama.ca will not Return/Exchange the following purchased items:

For safety reasons, there is no refund/exchange on car seats, booster seats and safety gates.

There are health and hygiene reasons for which Babyrama.ca will not return, refund or exchange merchandise such as: breast pumps, breast pump accessories, nursing bras, nursing pads, nursing pillows, body pillows, feeding accessories, bottles, pacifiers, teethers, layette, sleepsacks, swaddles, thermometers, bath tubs, bathing accessories, lotions and powders, diaper disposal bins & liners and potty seats.

 

For copyright reasons, there is no refund/exchange on books and audio materials.

In addition to above, Babyrama.ca will not do a return on special order items and sale/clearance items.

How do I cancel an order?

Most orders are processed and shipped out within 2 business days. Should you decide to cancel an order, please contact us as soon as possible. If your order has not yet been shipped we will cancel it and process a full refund right away. If your order has already been shipped out, cancellation is no longer possible. Please see our return policy for further assistance if this should occur. When requesting to cancel an order please provide all information regarding the order especially the order number and the reason for cancellation, so we can process the request sooner.

 

Refusal of Delivery or Wrong/Incomplete Address:

Any order refused by the customer, or undeliverable due to wrong or incomplete address, will be refunded minus costs of shipping and handling. Those costs include cost of shipping from us to customer and cost of shipping back from customer to us.

Warranty

How does Babyrama.ca handle damaged or defective merchandise?

Selling the best quality merchandise is very important to Babyrama.ca! To achieve that, we work only with reputable manufacturers and suppliers. Furthermore, Babyrama.ca makes its best effort to ensure that merchandise delivered to the customer is damage free. Upon receipt of your order, please always check it right away to determine whether it was damaged during shipping and if that’s the case please address this with shipping company right away.

However, if your order still arrived defective, you are to contact Babyrama.ca within 5 business days to report the problem. We will help you to communicate with the manufacturer. After 5 business days, Babyrama.ca will not take care of the issue and your complaint will have to be addressed with the manufacturer directly on your own.

All merchandise is warranted by the manufacturer. Please retain your item’s owner's manual and warranty slip in order to contact the manufacturer if you ever need replacement parts or have other concerns down the road. After contacting the manufacturer first, should you still have questions regarding your item, please contact Babyrama.ca for assistance.

Shipping

We do our best to ship all in stock items within 2 business days. Please note: orders with billing and shipping addresses not the same will take longer to ship out due to additional time required for credit card verification and fraud prevention.

Shipping Cost is calculated at the time of check-out and varies depending on your location, size and weight of merchandise purchased.

Babyrama.ca is not responsible for any additional Brokerage, Duty or Taxes that may apply.

What happens if I provided incorrect shipping address?

If customer provided an incorrect shipping address and the order was returned to Babyrama.ca, that customer is responsible to cover all additional re-shipping costs requested by shipping company.

Special Offers and Discounts

All sales, discounts, promotional offers, discount coupons, etc. (collectively called "Special Offers") are subject to the following:

  • All Special Offers are subject to stock availability and are valid only while quantities last.
  • Special Offers cannot be combined.
  • Price Match Requests cannot be combined with Special Offers.
  • "No Tax" Special Offer is applied by discounting product price to make total with taxes equal to the original price before taxes, so the sales invoice will still show taxes in accordance with tax authority regulations.

Price Match Requests

All Price Match Requests submitted or applied at the time of placing an order, are subject to later verification and approval by our staff. Babyrama.ca will not be responsible for any claims for loss or damages resulting from declined Price Match Requests, including customer's loss of opportunity to buy same product from another retailer.

For matching eligible online competitors, the retail price must be current and shown on the Canadian competitor's website or mobile application at the time price match is requested and they must offer free shipping.

Price Match is not valid for the following online retailers:

Any US (or International) websites or companies

Printouts, screen shots and competitor offers shown on any site other than the competitor's website will not be accepted.

Membership only discounts or companies such as Costco and Amazon Prime

Online "Marketplace" or auction-type websites (including Amazon.ca and Amazon.ca marketplace), or any other secondary seller websites are specifically excluded whether hosted on a competitors website or otherwise

 

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this web site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Babyrama.ca makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on Babyrama.ca at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) with regards to the possession, use of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Accuracy of Information

We attempt to ensure that information on Babyrama.ca and/or our Facebook page is complete, accurate and current. Despite our efforts, the information on Babyrama.ca and/or our Facebook page may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on Babyrama.ca or our Facebook page. For example, products included on Babyrama.ca may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on Babyrama.ca and/or on our Facebook page. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of  Babyrama.ca

The design of Babyrama.ca and all text, graphics, information, content, and other material displayed on or that can be downloaded from Babyrama.ca are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. All rights reserved to Babyrama.ca. You may not modify the information or materials displayed on or that can be downloaded from Babyrama.ca and/or our Facebook page in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Time Zone

All times are in Eastern Standard Time (EST), unless otherwise specified.

Trademarks

Certain trademarks, trade names, service marks and logos used or displayed on Babyrama.ca and/or our Facebook page are registered and unregistered trademarks, trade names and service marks of Babyrama.ca or its affiliates. Other trademarks, trade names and service marks used or displayed on Babyrama.ca and/or our Facebook page are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on Babyrama.ca and/or on our Facebook page grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on Babyrama.ca and/or on our Facebook page without the written permission of Babyrama.ca or such other owner.

Linking to Babyrama.ca

Creating or maintaining any link from another Web site to any page on Babyrama.ca without our prior written permission is prohibited. Running or displaying Babyrama.ca or any information or material displayed on Babyrama.ca in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to Babyrama.ca must comply will all applicable laws, rule and regulations.

Third Party Links

From time to time, Babyrama.ca may contain links to Web sites that are not owned, operated or controlled by Babyrama.ca or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave Babyrama.ca. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

User Communications

Other than personally identifiable information, which is subject to Babyrama.ca 's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to Babyrama.ca in any manner is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

 

Account Name and Password

User is required to have an account name and password for certain activities on Babyrama.ca. Babyrama.ca may cancel or suspend at any time user's account name and password at Babyrama.ca 's discretion without notice or liability to user or any other person. Babyrama.ca is not under any obligation to verify the actual identity or authority of any person using the account name and password to access and use the Website. Babyrama.ca may at any time require proof of the identity of any person seeking to access and use the Website and may deny access if not satisfied with such proof. User is fully responsible and liable for the security of user's account name and password and any/all use and misuse. User agrees to notify Babyrama.ca immediately of any unauthorized use of user's account. Babyrama.ca does not assume any responsibility, or will be liable, for any damages arising from or related to your failure to keep user's password secure.

Baby Registry

By submitting the above information, I, hereby consent Babyrama.ca to use and disclose personal information relating to my Babyrama.ca Baby Registry listing in order to facilitate the purpose of my Registry Listing, by posting such information on the Babyrama.ca and disclosing it to any person who accesses my Registry Listing from the Babyrama.ca, if requested by me, by selecting such option when creating my Registry Listing, by posting such information on the Babyrama.ca and therefore disclosing it to any person who accesses my Registry Listing from such website. I understand that my Registry Listing will show my name, alternate name of registrant (if provided by me), co-registrant name (if provided), the city and province in which I reside, the occasion date and a listing of all items which I have registered for at Babyrama.ca. If I provide a co-registrant name, I represent and warrant to Babyrama.ca that I have all necessary authority and have obtained all necessary consents from such other person to enable Babyrama.ca to collect, use and disclose such information for the foregoing purposes. Babyrama.ca occasionally uses its list of registrants to send them communications or special offers.

I understand that to offer this service and maintain the Babyrama.ca Baby Registry, a personal information file containing personal information about me will be created and kept by Babyrama.ca. Access to this information will be limited solely for the aforesaid purposes and other purposes permitted by law. If I wish to consult my file or request corrections to it, I may do so by contacting Babyrama.ca.

Electronic Communications

When you visit Babyrama.ca, our Facebook page or send an e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on Babyrama.ca and/or Facebook. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Contests

All contests are governed by this Agreement, the applicable Contest Rules as well as applicable legislation. By participating in a contest through the website, you signify your agreement and acceptance of this Agreement, the applicable Contest Rules as well as applicable legislation. By use of this site, you agree that Babyrama.ca may at any time and without notice change the terms, conditions and notices under Babyrama.ca is offered.